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Communicate effectively using the telephone - With adequate preparation and careful articulation, you can master a range of telephone tasks ranging from answering the phone to communicating a long list of points.
Tackle challenging situations - Be ready to handle multiple callers and to tactfully deliver unplesant news.
Master essential skills - Learn to modulate your voice appropriately, bulid confidence and improve concentration; and
Pentium III or higher
CD Rom drive
16Bit or Higher colour display
To create online store ShopFactory eCommerce software was used.